Thank you for using MobiSwift Recharge. We strive to ensure your satisfaction with every transaction. Please read our refund policy carefully to understand your rights and obligations regarding refunds.
Refund Eligibility
Refunds are eligible under the following circumstances:
• Service Failure: If there is a failure in processing your transaction resulting in non-delivery of the service (e.g., airtime top-up, mobile data, TV subscription, electricity bill payment, educational pins, and more).
• Double Payment: In cases where you have been charged twice for the same transaction.
Refunds are typically processed within 7 days from the date of request approval.
Non-Refundable Services
Certain services may not be eligible for refunds unless there is a documented service failure or technical issue that prevents completion.
How to Request a Refund
To request a refund, please contact our customer support team at helpdesk.mobiswiftrecharge@gmail.com.
• Provide your transaction details and the reason for the refund request.
• Refund requests must be made within 30 days of the transaction date.
Refund Processing
Once your refund request is received and approved, refunds will be issued via the original payment method or another method determined by MobiSwift Recharge.
• Processing times may vary depending on your payment provider.
Contact Us
If you have any questions about our refund policy, please contact us at helpdesk.mobiswiftrecharge@gmail.com.
Policy Updates
MobiSwift Recharge reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.