💰 REFUND POLICY

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REFUND POLICY FOR PAYQUICK VTU

PAYQUICK VTU aims to ensure smooth and accurate service delivery.

1. Eligibility for Refund

Refunds may be processed when:

• A transaction failed, but the wallet was debited.
• The service provider does not fulfill the request.
• Duplicate transactions occur.

2. Non-Refundable Cases

Refunds will not be issued for:

• Successful airtime/data delivery.
• Incorrect phone numbers provided by user.
• Completed bill payments.

3. Processing Time

Approved refunds may take:
24-72 hours depending on provider confirmation.

4. Wallet Reversal

Where possible, failed transactions may be automatically reversed into the user's wallet.